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Privacy policy & GDPR

Information notice for clients concerning the processing of their personal data

Dear clients,
We are subject to a number of obligations concerning the protection of your personal data, resulting from the valid legislation: Act 101/2000 on protection of personal data and amendment of certain acts, as amended, and, most importantly, from Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), becoming effective on 25 May 2018. Please rest assured that we pay maximum attention to compliance with them; early and in advance, we would like to give you the essential information about how your personal data are processed.

1. What data do we process?

In your case, the following data are processed by „”:

For your therapeutic stays:

personal contact details contained in the registration form:

2. Due to what reason, for what purpose, and for how long are your personal data processed?

The details contained in the suggested therapy plan as well as the registration form, along with details of the stay duration are processed due to the legal relationship arising between you and this spa, with its purpose being spa therapy and rehabilitation, combined with complementary services (accommodation, catering etc.). The purpose of this processing is to serve these services.

Regarding foreign nationals, we process the data required to register stays of foreign nationals, as stipulated by Act 326/1999 on stays of foreign nationals in the Czech Republic and repealing some acts, as amended. This processing is done by us solely for the sake of compliance with said legal obligation, including the submission of the details from your registration form to the immigration police.

Where your consent has been given to processing your contact details and details of your stays in our facilities, the data are processed upon your consent. The purpose behind the processing is our ability to inform you about our offers of services and products.

The invoices and bills we issue to cover the care provided also contain certain personal details (client's full name, type of service provided, date of invoice/bill). Such documents are kept by us solely in order to comply with the relevant provisions of accountancy and tax law for the periods specified under such provisions.

The services provided have never been questioned by health insurance companies or private fee-paying patients. Should such a situation occur though, we would be legally required to process the details of the care provided during the dispute, for the sole purpose of protecting our rights in such a dispute. Should we process your data in such a mode, we will inform you about the fact with no undue delay.

Where details are processed following your consent, the processing time is limited to the duration of your consent, typically 10 years, unless the consent is withdrawn earlier.

3. Who is your personal data made accessible or presented to?

For the purpose of evaluating the suitability of the treatment and the processing of the offer to stay at that hotel, your personal information may be provided to the hotels we cooperate with.

With foreign nationals, we submit the personal data stated in the registration form to the immigration police.

We may submit your personal data to third parties who ensure additional services for us: mail delivery, debt collection, and legal services. Such third parties are deemed processors of personal data; we provide them with only the personal data necessary for the specific purpose (mail delivery, debt collection, legal services) and only relating to those clients to whom such specific complementary activity applies. The processors of personal data ensuring these activities are carefully selected, replaced and complemented on an ongoing basis. Because of such updates and changes, upon your request in writing or by email, we are ready to provide you with a current list of such parties who may be considered for submission of your private data as specified above.

Your personal data are never tranferred to any foreign country.

4. Your rights under applicable law

Please note that under the currently applicable law on protection of personal data, you are granted these rights:

In case of any unclarity or questions relating to the processing of your personal data, please feel free to contact us any time in writing at this address: Luxury Spa s.r.o., U Plynárny 312, 362 25 Nová Role, or by calling +420 725 813 890; and by emailing the person in charge at

In case of interest please fill in our short questionaire, or contact us and we will prepare a non-binding offer for you according to your wishes and requirements.

Czech Republic - Gabriela

tel: +420 725 813 890
skype: luxury-spa

United Arab Emirates - Zuzana


Brazil - Vladimíra


Switzerland - Marcela


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